Frequently Asked Questions
Everything you need to know about shopping with 18+
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from 9:00 AM to 6:00 PM EST, Monday through Friday.
Are my personal details secure?
Absolutely. We use industry-standard SSL encryption to protect your data and ensure that your personal and payment information remains private and secure.